To our dear customers,
We sincerely hope that you are all safe and well during these unprecedented times? Due to the overwhelming demand for deliveries across the globe, as well as modified practices put in place by our shipping partners to maintain the safety of their workforce and customers, we anticipate parcel delays for the foreseeable future. Many of our shipping partners in response to the ever-changing situation and ongoing travel restrictions have suspended many of the service guarantees that they previously offered. Therefore, we are unable to provide you with accurate estimates of arrival dates for your orders. Please use the link below to go you our order tracking page where you can find the most up to date information on the status of your shipments. Unfortunately, delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.
At this time, all orders are being processed and we will continue to be here to support you all to the best of our ability. However, due to these long delays imposed by Corona restrictions, we are not able to re-ship orders or flag them for investigation with the same expediency as we were able to before the pandemic. Thank you for being our customer. It’s not just words when we say that we appreciate you and your support.
Stay safe and healthy and look after one another. Sincerely the Urbane London Team.